Questions we get asked every week

No. We work on whatever host you already use — SiteGround, WP Engine, Bluehost, Kinsta, GoDaddy, cPanel shared hosting or your own VPS. If your host is genuinely holding the site back, we will say so and give you two or three honest options, but the decision and the account always stay yours.

Text and image changes, adding or updating a page, swapping a PDF, editing menus, adjusting a form, publishing a post, fixing a broken layout — anything a trained editor could complete in about 30 minutes or less. Larger work such as a new template or a custom feature is quoted separately before we start.

Our median first response during business hours is 18 minutes, and every request is acknowledged the same business day. Emergency requests on the Pro and Commerce plans are handled 7 days a week, including site-down and malware incidents.

No. All care plans are month-to-month. Cancel at any time with 30 days' written notice and we will hand over backups, credentials and documentation at no extra cost.

Yes. Malware cleanup is a fixed-fee emergency service. We remove the infection, patch the entry point, rotate credentials, restore clean content and file the review requests with Google Safe Browsing and Bing Webmaster Tools so your listings and ads are restored.

Yes — technical SEO is part of every plan. We verify the property in Bing Webmaster Tools and Google Search Console, submit an XML sitemap, correct robots.txt, resolve canonical and duplicate-content issues, and add structured data where it applies.

Very often we do. We handle the technical layer — updates, uptime, speed, security — while your team or agency owns campaigns and content. We are happy to join a monthly call and keep a shared change log.

Care plans are billed monthly in advance by card or ACH on the day you signed up. Project work is billed 50% at approval and 50% on delivery. Every invoice itemizes exactly what it covers, and there are no setup fees.

Administrator access to WordPress, access to your hosting control panel, and a contact who can approve changes. We use unique credentials for every client and remove our access immediately on request.

All major credit and debit cards, ACH bank transfer and business checks drawn on a US bank. Invoices are issued in US dollars from our Lexington, Kentucky office.