Terms of Service

Last updated: August 10, 2026 · Effective date: August 10, 2026

Agreement to these terms

These Terms of Service govern your use of this website and any services provided by WP Clerks, a sole proprietorship owned by Jennifer Karen Patterson at 320 Redding Rd, Lexington, KY 40517, USA. By using this website, requesting a quote, or purchasing a service, you agree to these terms. If you do not agree, please do not use the site or our services.

Services and scope

We provide WordPress maintenance, security, performance optimization, migration, design and technical SEO services. The specific work we will perform is set out in a written proposal, plan description or order confirmation. Anything not expressly described there is outside scope and will be quoted separately before it starts. We will never begin billable out-of-scope work without your written approval.

Care plans, term and cancellation

Care plans are month-to-month and renew automatically on the same day each month until cancelled. Either party may cancel with 30 days' written notice. There is no termination fee. On cancellation we provide backups, credentials and documentation within two business days at no charge. Included monthly time does not accumulate or carry over.

Fees, invoicing and late payment

Fees are stated in US dollars and are exclusive of any applicable taxes. Care plans are billed monthly in advance; project work is billed 50% on approval and 50% on delivery. Invoices are due on receipt unless stated otherwise. Accounts more than 15 days overdue may be suspended after written notice, and we may charge interest of 1.5% per month on overdue balances where permitted by law. Chargebacks raised without first contacting us are treated as a payment default.

Your responsibilities

To let us do our job, you agree to: provide timely administrative access to WordPress and hosting; nominate a contact who can approve changes; keep your own copies of content you cannot afford to lose; ensure you hold valid licenses for all plugins, themes, fonts and images on your site; and confirm that any material you supply does not infringe third-party rights or applicable law. Delays caused by missing access or approvals may extend agreed timelines.

Acceptable use

We do not provide services for websites involved in illegal activity, malware distribution, fraudulent or deceptive commerce, adult content, unlicensed pharmaceuticals, hate speech or harassment. We may decline or terminate an engagement that falls into these categories, and we reserve the right to refuse work that we believe would harm your business or ours.

Intellectual property

You retain ownership of your content, brand assets, domains and hosting accounts at all times. On full payment, you own the deliverables we create specifically for you. We retain ownership of our own pre-existing tools, scripts, templates and know-how, and grant you a perpetual, non-exclusive license to use them as embedded in your deliverables. Third-party components remain subject to their own licenses.

Confidentiality

Each party agrees to keep the other's non-public information confidential and to use it only to perform or receive the services. Credentials are stored encrypted, access is limited to assigned staff, and access is removed promptly at the end of an engagement or on request.

Warranties and disclaimers

We perform our services with reasonable skill and care consistent with professional industry standards. We do not warrant that any website will be free of downtime, defects or security incidents, that specific search rankings, traffic levels or advertising outcomes will be achieved, or that third-party software will function without fault. Except as expressly stated, services are provided “as is” to the fullest extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue or data. Our total aggregate liability arising out of or relating to the services is limited to the fees you paid us in the three months immediately preceding the event giving rise to the claim. Nothing in these terms limits liability for fraud, willful misconduct, or anything that cannot lawfully be limited.

Indemnity

You agree to indemnify WP Clerks against third-party claims arising from content or materials you supply, from your breach of these terms, or from your use of the deliverables in a manner not contemplated by our agreement.

Suspension and termination

Either party may terminate immediately if the other commits a material breach that remains uncured 15 days after written notice, or becomes insolvent. On termination you pay for all work performed up to the termination date, and we hand over materials as described above.

Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including outages at upstream hosting or network providers, natural disasters, or governmental action. We will notify you promptly and work to minimize disruption.

Governing law and disputes

These terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict-of-law rules. The parties agree to attempt good-faith resolution by direct discussion first. Any dispute that cannot be resolved will be brought exclusively before the state or federal courts located in Fayette County, Kentucky.

Changes to these terms

We may update these terms from time to time. Material changes affecting active clients will be communicated by email at least 30 days before they take effect. Continued use of the services after the effective date constitutes acceptance.