Refund Policy

Last updated: August 10, 2026 · Effective date: August 10, 2026

Our approach

We would rather fix a problem than keep money from an unhappy client. If something we delivered is not what we agreed, tell us and we will correct it at no charge. If we cannot put it right, we will refund the relevant fee under the terms below.

Care plans

Your first month is fully refundable if you request it within 14 days of the initial payment and we have not yet performed onboarding or maintenance work. Once maintenance, migrations or security work have been carried out, that month is non-refundable because the work is already delivered. Subsequent months are not refundable, but you may cancel at any time with 30 days' notice and you will not be billed again after the notice period.

Project work

Project deposits are refundable in full until we begin work, which we always confirm by email. After work begins, refunds are calculated pro rata against hours already delivered and documented in the project log. If a completed deliverable does not meet the agreed written scope, we will revise it at no cost; if it still does not meet the scope after revision, the fee for that deliverable is refunded.

Emergency and cleanup services

Emergency malware cleanups are billed at a fixed fee and are non-refundable once the diagnosis and cleanup have started, since the majority of the cost is engineer time delivered immediately. If we determine during diagnosis that we cannot clean the site, we refund the full fee.

What is not covered

• Third-party costs we paid on your behalf, such as hosting, domains or premium plugin licenses
• Work completed and accepted by you in writing
• Results-based expectations such as specific rankings, traffic or advertising outcomes
• Problems caused by changes made by you or another provider after handover
• Requests made more than 60 days after the invoice date

How to request a refund

Email contact@wpclerks.com with your invoice number and a short description of the issue, or call (689) 238-8054. We acknowledge every request within one business day and give a decision within five business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Disputes

If you disagree with a decision, ask for the matter to be escalated to the owner. Please contact us before initiating a chargeback — in almost every case a phone call resolves it faster than a bank dispute.